Booking
Appointment scheduling
Books, reschedules, and cancels appointments by phone or text, right into the CurerTech schedule.
AI receptionist
CurerTech's AI receptionist answers every patient call and message, day or night — booking appointments, taking new-patient intake, handling refill requests, and answering common questions — then logs it all straight into the record. When a call needs a person, it hands off to your team. It is AI native, so it works across the platform rather than as a separate phone service.
Scheduling
It runs your schedule over the phone
Patients book, change, and confirm appointments by voice or text — straight into the CurerTech calendar.
Waitlist
Waitlist management
Fills cancellations automatically by offering the open slot to waitlisted patients.
Reminders
Confirmations & reminders
Confirms upcoming visits and sends reminders, so fewer patients no-show.
Batch
Patient recall & outreach
Reaches out to patients due for follow-up or who have fallen out of care.
Patient support
It covers the front desk, around the clock
Every call and message answered — and everything it does is written back to the record.
Front desk
Front desk 24/7
Answers every inbound call and message around the clock — no phone trees to navigate, patients just say what they need — so no one who reaches out lands in a voicemail.
Intake
New patient intake
Collects new-patient details — contact, insurance, and reason for reaching out — and starts the record.
Refills
Prescription refills
Takes refill requests and routes them to the right provider for review, rather than leaving voicemails to chase.
Front desk
After-hours support
Covers nights, weekends, and overflow when the desk is closed or every line is busy.
One record
Messages in your EHR
Logs every call, request, and message straight into the CurerTech record — not a separate phone inbox to reconcile.
FAQs
FAQ automation
Answers common questions instantly — hours, location, services offered, and insurance accepted.
Visibility
Call log & dashboard
Every call is logged with what happened — booked, routed, or escalated — and reviewable by your team in one dashboard.
Why it matters
Why put an AI receptionist on the front desk?
In behavioral health, a missed call isn't just lost revenue — it can be a lost admission.
Front desk
Catch every person who reaches out
The moment someone is ready to ask for help is the moment to reach them; every call is answered, day or night.
Intake
Staff focus on the room, not the phone
The AI handles routine calls and messages, so the front desk can be present for the patients in front of them.
Refills
Nothing stranded in a phone system
Because it writes to the CurerTech record, calls and requests aren't lost in a separate inbox or voicemail box.
A large share of patient calls to clinics go unanswered or to voicemail, and callers who don't get through often don't call back. (Add a cited, dated source before publishing.)
Built to know its limits
It supports your team — it doesn't replace their judgment
In behavioral health, a missed call isn't just lost revenue — it can be a lost admission.
Human handoff
A person, whenever it's needed
You set the rules for when a call goes to staff, and your team can step in and take over at any point.
Urgent situations
Escalates, never improvises
Recognizes urgent or crisis language and routes to a person or the appropriate resource rather than handling it alone.
Confidential
HIPAA and 42 CFR Part 2 aware
Patient conversations are handled with healthcare-grade privacy, including the confidentiality substance use records require.
One record
How does the AI receptionist connect to the rest of CurerTech?
Verification runs at intake, lands on the chart, and flows into the claim — not a separate portal to remember.
Eligibility questions
Insurance eligibility verification, answered
What is an AI receptionist?
It is an AI-powered front desk that answers patient calls and messages — scheduling, intake, refill requests, reminders, and common questions — and logs each one in the CurerTech record, handing off to a person when a call needs one.
Does it answer phone calls or just messages?
It handles inbound calls and messages, so patients can reach the clinic the way they already do — by phone or text — day or night.
How is this different from an IVR or phone tree?
An IVR makes callers work through a menu of "press 1, press 2" options. The AI receptionist is conversational — patients say what they need in their own words, and it completes the task rather than routing them through a phone tree.
Can it schedule and reschedule appointments?
Yes. It books, reschedules, cancels, confirms, and fills cancellations from the waitlist — all directly on the CurerTech schedule.
Do calls and requests show up in our record?
Yes. Every call, message, and request is written straight into the CurerTech record, so nothing is stranded in a separate phone system or inbox.
Can we see what the AI did on each call?
Yes. Every call is logged with its outcome — what was booked, routed, or escalated — and your team can review it in a dashboard, alongside the notes written to the record.
What happens with an urgent or crisis call?
The AI receptionist is front-desk automation, not a crisis line. It recognizes urgent or crisis situations and routes them to a person or the appropriate resource rather than trying to handle them itself.
Can our staff take over a call?
Yes. You set the rules for when a call is handed to staff, and your team can step in and take over at any time.
Is patient information kept confidential?
Yes. Conversations are handled with HIPAA-aligned safeguards, including the additional confidentiality that the Part 2 rule requires for substance use records.
Get started
Hear the AI receptionist answer your front desk.
Walk through it with our team, configured to the way your clinic answers the phone.