Appointment reminders
Verify coverage and benefits before the visit, so claims start clean instead of bouncing later.
Patient engagementon the same record as care.
CurerTech's CRM (patient engagement) — keeps patients connected to care — appointment reminders, two-way messaging, a patient portal, and outreach — all on the same record as the chart and billing. For behavioral health and addiction programs, that means fewer no-shows, an easier first visit, and patients who stay in treatment longer.
Part of the all-in-one platform — turned on with the modules your programs need.
Inside CRM
What's in CurerTech CRM?
The patient relationship, before, between, and after visits — in the same record as the chart.
Patient portal
Forms, secure messaging, and records access in one place patients actually use.
Two-way messaging
Secure messages between visits, kept in the same record as the chart.
Outreach & retention
Reach patients who lapse and bring them back — in behavioral health, retention is care.
Also part of the CRM
Self-schedulingWaitlist & recallSatisfaction surveysReferral trackingBroadcast updatesWhy it matters
Why does engagement belong in the EMR?
When outreach draws on the chart, every reminder and message reflects the patient's actual care.
More kept appointments
Automated reminders and easy rescheduling recover visits that would otherwise be lost.
An easier first visit
Digital forms and a clear portal make the first appointment less of a hurdle to keep.
Patients who stay in care
Outreach and messaging keep patients connected between visits, when dropout risk is highest.
No-show rates in behavioral health run 20–30%, and in substance use disorder (SUD) programs can reach 30–50% — lost visits that engagement is designed to recover. (Industry analyses, 2024.)
One record
How does CRM connect to the rest of the platform?
The chart isn't an island. What's documented in the EMR flows into the rest of the platform.
EMR
Explore EMRBilling on the clinical record
Reminders and messages draw on the chart, so outreach reflects each patient's actual care.
RCM
Explore RCMEngagement that supports collections
Fewer no-shows and easier patient payments keep cash moving alongside billing.
Who it serves
Which programs use the CurerTech CRM?
CRM is configured to each payer mix — deepest for MAT/OTP (medication-assisted and opioid treatment) and behavioral health.
- MAT/OTP
- Behavioral Health
- CCBHC
- Residential & detox
- Home health care
- Senior care
CRM questions
The CRM, answered
What is the CRM in CurerTech?
CRM (patient engagement) is the patient-relationship side of the platform — appointment reminders, two-way messaging, a patient portal, and outreach — on the same record as the chart and billing.
Does it include a patient portal?
Yes. The patient portal gives patients forms, secure messaging, and records access in one place, connected to the same record clinicians and billing use.
Can it help reduce no-shows?
Yes. Automated SMS and email reminders, easy rescheduling, and recall outreach are designed to recover appointments that would otherwise be missed.
Is patient messaging secure?
Messaging is built for U.S. healthcare clinics with HIPAA alignment and behavioral-health confidentiality in mind. See Security & HIPAA for details.
How does engagement connect to billing and the chart?
CRM shares one record with the EMR and RCM, so reminders reflect real appointments and patient outreach supports collections without a separate system.
Get started
See engagement run on one record.
Walk through reminders, the patient portal, messaging, and outreach with our team.