# AI Receptionist for Behavioral Health Clinics > CurerTech's AI receptionist answers every patient call and message, day or night — booking, intake, refills, and FAQs, logged straight into the record. Source: https://www.curertech.com/platform/crm/ai-receptionist Last updated: 2026-07-19 --- # AI receptionist **CurerTech's AI receptionist answers every patient call and message, day or night** — booking appointments, taking new-patient intake, handling refill requests, and answering common questions — then logs it all straight into the record. When a call needs a person, it hands off to your team. It is AI native, so it works across the platform rather than as a separate phone service. [Book a workflow demo](https://www.curertech.com/book-a-demo)[See how it works](https://www.curertech.com/how-it-works) Scheduling ## It runs your schedule over the phone Patients book, change, and confirm appointments by voice or text — straight into the CurerTech calendar. **Booking** ### Appointment scheduling Books, reschedules, and cancels appointments by phone or text, right into the CurerTech schedule. **Waitlist** ### Waitlist management Fills cancellations automatically by offering the open slot to waitlisted patients. **Reminders** ### Confirmations & reminders Confirms upcoming visits and sends reminders, so fewer patients no-show. **Batch** ### Patient recall & outreach Reaches out to patients due for follow-up or who have fallen out of care. Patient support ## It covers the front desk, around the clock Every call and message answered — and everything it does is written back to the record. **Front desk** ### Front desk 24/7 Answers every inbound call and message around the clock — no phone trees to navigate, patients just say what they need — so no one who reaches out lands in a voicemail. **Intake** ### New patient intake Collects new-patient details — contact, insurance, and reason for reaching out — and starts the record. **Refills** ### Prescription refills Takes refill requests and routes them to the right provider for review, rather than leaving voicemails to chase. **Front desk** ### After-hours support Covers nights, weekends, and overflow when the desk is closed or every line is busy. **One record** ### Messages in your EHR Logs every call, request, and message straight into the CurerTech record — not a separate phone inbox to reconcile. **FAQs** ### FAQ automation Answers common questions instantly — hours, location, services offered, and insurance accepted. **Visibility** ### Call log & dashboard Every call is logged with what happened — booked, routed, or escalated — and reviewable by your team in one dashboard. Why it matters ## Why put an AI receptionist on the front desk? In behavioral health, a missed call isn't just lost revenue — it can be a lost admission. **Front desk** ### Catch every person who reaches out The moment someone is ready to ask for help is the moment to reach them; every call is answered, day or night. **Intake** ### Staff focus on the room, not the phone The AI handles routine calls and messages, so the front desk can be present for the patients in front of them. **Refills** ### Nothing stranded in a phone system Because it writes to the CurerTech record, calls and requests aren't lost in a separate inbox or voicemail box. A large share of patient calls to clinics go unanswered or to voicemail, and callers who don't get through often don't call back. (Add a cited, dated source before publishing.) Built to know its limits ## It supports your team — it doesn't replace their judgment In behavioral health, a missed call isn't just lost revenue — it can be a lost admission. **Human handoff** ### A person, whenever it's needed You set the rules for when a call goes to staff, and your team can step in and take over at any point. **Urgent situations** ### Escalates, never improvises Recognizes urgent or crisis language and routes to a person or the appropriate resource rather than handling it alone. **Confidential** ### HIPAA and 42 CFR Part 2 aware Patient conversations are handled with healthcare-grade privacy, including the confidentiality substance use records require. One record ## How does the AI receptionist connect to the rest of CurerTech? Verification runs at intake, lands on the chart, and flows into the claim — not a separate portal to remember. [ Explore CRM ](https://www.curertech.com/platform/crm)[ Patient portal ](https://www.curertech.com/platform/crm/patient-portal)[ Billing & RCM ](https://www.curertech.com/platform/rcm/billing-and-rcm) Eligibility questions ## Insurance eligibility verification, answered ### What is an AI receptionist? It is an AI-powered front desk that answers patient calls and messages — scheduling, intake, refill requests, reminders, and common questions — and logs each one in the CurerTech record, handing off to a person when a call needs one. ### Does it answer phone calls or just messages? It handles inbound calls and messages, so patients can reach the clinic the way they already do — by phone or text — day or night. ### How is this different from an IVR or phone tree? An IVR makes callers work through a menu of "press 1, press 2" options. The AI receptionist is conversational — patients say what they need in their own words, and it completes the task rather than routing them through a phone tree. ### Can it schedule and reschedule appointments? Yes. It books, reschedules, cancels, confirms, and fills cancellations from the waitlist — all directly on the CurerTech schedule. ### Do calls and requests show up in our record? Yes. Every call, message, and request is written straight into the CurerTech record, so nothing is stranded in a separate phone system or inbox. ### Can we see what the AI did on each call? Yes. Every call is logged with its outcome — what was booked, routed, or escalated — and your team can review it in a dashboard, alongside the notes written to the record. ### What happens with an urgent or crisis call? The AI receptionist is front-desk automation, not a crisis line. It recognizes urgent or crisis situations and routes them to a person or the appropriate resource rather than trying to handle them itself. ### Can our staff take over a call? Yes. You set the rules for when a call is handed to staff, and your team can step in and take over at any time. ### Is patient information kept confidential? Yes. Conversations are handled with HIPAA-aligned safeguards, including the additional confidentiality that the Part 2 rule requires for substance use records. Get started ## Hear the AI receptionist answer your front desk. Walk through it with our team, configured to the way your clinic answers the phone. [Book a demo](https://www.curertech.com/book-a-demo)